Ticket Info

Tickets may be purchased online, by phone, mail, or in person at our box office window. We accept cash, checks, American Express, Discover, MasterCard, or Visa. Tickets for orders placed less than 10 days prior to the concert will be held at will call.

Fontana has partnered with The Gilmore to sell tickets for Fontana’s events (subscriptions and single tickets), giving patrons a one-stop shopping experience for both organizations, whether in person, by phone or online.

Box Office Hours and Contact Information

Hours: Monday through Friday 10:00 AM to 5:00 PM, Saturday 10:00 AM to 2:00 PM
Location: Epic Center Main Lobby, 359 S. Kalamazoo Mall in downtown Kalamazoo.
Phone: 269.359.7311
Email: boxoffice@thegilmore.org

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Gift Certificates

Gift certificates can be purchased in any amount and used towards Festival, Rising Stars, or Piano Masters concerts. They can be redeemed online, over the phone by calling 269.359.7311, or at our box office.


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Student/Children’s Ticket Policy

Through the generous underwriting of our sponsors, students may purchase tickets to most Gilmore Keyboard Festival events for $7. Special discounts do not apply to $7 student tickets.

Young children must be accompanied by a parent or guardian. Children seven years old and under will not be admitted to Gilmore concerts with the exception of Gilmore Family Concerts and Gilmore Baby Grand Concerts.

Refund/Exchange Policy

The Gilmore does not refund tickets. Tickets can be exchanged or donated to The Gilmore for resale. Tickets for donations must be received by The Gilmore office at least 24 hours before the scheduled performance. Exchanges are subject to availability and exchange fees. In the case of a ticket donation, you will receive written acknowledgment for tax deduction purposes.


All Gilmore venues offer wheelchair accessible seating. Accessible seats can be purchased online or by phone at 269.359.7311. Assistive listening devices are available at all Festival venues with a request in advance.

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Did you know? Contributor Circle donors have early access to tickets.

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