Ticket Info

How To Buy Tickets

Tickets may be purchased online, in person or by phone at the Box Office window. Tickets for orders placed less than 14 days prior to the concert will be held at Will Call.

Online

In-Person & By Phone

Box Office
Monday – Friday | 10 AM to 1:30 PM and 2:30 PM to 5 PM
359 S. Kalamazoo Mall
Epic Center Lobby, downtown Kalamazoo
Phone 269.359.7311

How to Save

See More, Save More

Purchase tickets to 4–6 events and save 15%.*
Purchase tickets to 7 or more events and save 20%.*

Some events aren’t eligible for discounts, but they still count toward your total number of events. For example, if you purchase four events and one is ineligible, the remaining three can still receive the multi-event discount. Discounts apply only to eligible events in your current or future purchases; we’re not able to refund past orders.

Bring Your Friends

Groups of six or more attending a single event save 15% on all eligible events.*

Employees of Sponsors

Current employees of Festival sponsors receive 15% off all eligible events.*
See if your employer is a sponsor.

*2026 Festival events not eligible for discounts:
Joshua Bell • Opening Night: Sullivan Fortner Solo Game • Right in the Eye: Family Concert • Gilmore Festival Fellows Showcase Recital • Chucho Valdés Royal Quartet
Please note that partner events not ticketed by The Gilmore are also excluded from these offers.

Ticket Delivery Options

We Mail Your Ticket(s)
When you purchase your seats in advance we can print your tickets and mail them to your address. If the purchase is within 10-12 days of the concert your tickets will be waiting for you at the venue at Will Call. (Will call opens between 30-90 minutes before the concert begins.)

Pick Up at Will Call 
Your ticket(s) will be held for you at the box office. When you arrive at the venue, simply head to will call, and your tickets will be waiting.

Children & Student Policy

Attendance Policy for Children

• Children under the age of 7 will not be admitted to Gilmore performances unless they are designated “family friendly”
• All attendees need to be able to sit quietly throughout the entire performance

Please use discretion when deciding to bring a child.
Parents and guardians are responsible for determining whether a specific concert is a good fit for a young audience member, regardless of their age. Patrons of all ages must be able to sit quietly in their own seats throughout the performance. If a child is unable to do so, ushers may ask them and their accompanying adult(s) to leave the auditorium. And everyone, regardless of age, must have a ticket.

Student Tickets

Through the generous underwriting of our sponsors, students can purchase $10 student tickets in advance to most Gilmore events (some exclusions apply).

A student is anyone currently enrolled in grade school (K–12) or attending college, university, or an accredited trade or vocational program as a full-time student.

One ticket per student, subject to availability. Valid student ID required. Special discounts do not apply to $10 student tickets.

Exchange/Refund Policy

All sales are final. If you need to make a change, you may request an exchange to another event within the same Festival. Please contact the Box Office 2 hours in advance or earlier to be considered. Exchanges are offered as availability allows.

WE DO NOT ISSUE TICKET REFUNDS.

Accessibility

All Gilmore venues feature wheelchair accessible entrances, seating, and restrooms. Accessible seats can be purchased online or by phone at 269.359.7311. Assistive listening devices are available at most venues with a request in advance. If you have special needs or accessibility questions, please contact The Gilmore at 269.342.1166.