Box Office Associate

Anticipated Start Date: February thru May 2020

Short Description: The Box Office Associate provides support to The Gilmore by processing ticket orders and providing excellent customer service in person, by phone, and during concerts.

Primary Duties and Responsibilities:

  1. Assisting patrons in person at the Epic Center Box Office, by phone, and at the door prior to concerts through The Gilmore’s ticketing system, Tessitura.
  2. Responsible for following The Gilmore Box Office policies and procedures.
  3. Keep informed as to changes in programming, dates, artist changes, and new discounts.
  4. Other duties as assigned.

Qualifications and Requirements:

  1. Working knowledge of ticketing systems & G Suite preferred. Experience with Tessitura software helpful, but not required.
  2. Sales and/or customer service experience required.
  3. Good telephone presence and ability to work with the public as a source of information and sales.
  4. Must be able to work independently under minimal supervision. The majority of the Box Office Associate’s scheduled hours are spent in the Epic Center Box Office window without other staff.
  5. Good organizational skills and ability to handle several projects simultaneously.
  6. Reliable and dependable to fill shifts when scheduled. Must provide own transportation to and from work and concert venues.

Hours and Employment Details:

Type: Part-time (does not receive health insurance benefits; holiday pay or any paid time-off)
Hours: Mostly weekdays. Must be willing to work evenings and weekends.
Timeframe: February thru May 2020 (availability to work additional hours during the 2020 Festival beneficial)

To Apply

Please submit your cover letter and resume to:
The Gilmore
359 S Kalamazoo Mall, Suite 101
Kalamazoo, MI 49007
ATTN: Christie Lee Coleman Email –

The Gilmore believes in equal employment opportunities for everyone and does not discriminate against anyone on the basis of gender or gender identity; sexual orientation; race, color, ethnic or religious background; descent or nationality; physical or mental disability; marital status; age; height and weight; veteran status; genetic information; citizenship; or any other basis prohibited by law

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